Frequently Asked Questions

Open-box products are items that were returned by buyers, never used, or had damaged packaging — but the product itself is unused and in perfect condition. They're sold at a significant discount vs. brand new.

Grade A = Like New (minimal to no visible wear). Grade B = Good (minor scratches/dents, fully functional). Grade C = Fair (visible wear, fully functional). Every listing clearly states the grade and any known defects.

Yes! You have a 7-day return window from delivery. Simply go to My Account → Orders → Request Return. Upload a photo/video of the issue and we'll arrange a pickup.

Yes, COD is available on most products with a small Rs.40 handling charge.

Most orders are shipped within 1-2 business days and delivered within 4-7 business days depending on your location.

Absolutely. All sellers on Opanbox are KYC-verified. Products are listed with honest grading and real photos. We have a zero-tolerance policy for fake or misrepresented listings.

Go to My Account → Orders to see the current status and tracking link. You'll also receive email/SMS updates at each stage.

Click 'Sell With Us', complete your KYC (GSTIN, PAN, bank details), and list your products. Products go live once our team verifies your KYC.

Payouts are released 7 days after delivery confirmation. New sellers have an extended hold for their first 10 orders.

We charge 10% of the order total as our platform commission. No listing fees.

If the return is due to your error (wrong item, undisclosed defect), forward and reverse shipping is deducted from your payout. If it's a buyer-initiated return, you receive your payout as normal.

Yes. We use Razorpay for all payment processing — your card/bank details are never stored on our servers.

UPI, Net Banking, Credit/Debit Cards, and Cash on Delivery.